Our support team is ready to assist with any questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, verification or site access, the team aims to respond promptly by email, phone or live chat. For straightforward enquiries use email; for urgent account problems please call. We provide clear, practical guidance to help resolve issues quickly and keep your play running smoothly.
| Department | Contact |
|---|---|
| Customer support | [email protected] - account, payment and technical enquiries; typical email reply within 24 hours; live chat for urgent issues |
| General enquiries | [email protected] - general enquiries and feedback; use for promotions or site questions |
| Affiliate enquiries | [email protected] - partner, marketing and affiliate enquiries; onboarding and reporting |
| Phone | +44 20 3865 1942 - phone support for urgent account matters and verification help |
| Working hours | Mon-Fri, 09:00-18:00; limited response at weekends |
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please include a clear subject line, your account username and up-to-date contact details to help us respond quickly. For account support use [email protected] and attach any relevant files to avoid delays in processing your request.
Our support team aims to respond to most enquiries within one business day. Simple requests such as account questions or general info are usually handled quickly; more complex cases, including payments or identity checks, can take longer while we investigate and verify details. If you need urgent help, please use live chat for the fastest response.
We want to hear from you. Please share any feedback, suggestions or ideas to improve the site; your comments are reviewed carefully and help shape future updates. Whether it’s a feature request, a problem you’ve spotted or a suggestion for promotions, send it to our team and we’ll consider it when improving the service and user experience.
